Location of Medicare Offices: Find Local Centers Nearby
Does Medicare Have Local Offices?
If you’re searching for Medicare office locations to get in-person help, it’s important to understand how Medicare operates. Unlike other insurance programs, Medicare – administered by the Centers for Medicare & Medicaid Services (CMS) – does not maintain local offices in every community. Instead, Medicare’s physical presence is centralized at a main headquarters in Baltimore, MD (7500 Security Blvd., Baltimore, MD 21244) and a Washington, D.C. office. Across the country, there are just 10 regional CMS offices covering specific sets of states or territories. These regional offices mainly oversee program administration, coordinate with healthcare providers, and handle complex inquiries. They do not serve as walk-in centers for beneficiaries seeking standard Medicare services.
Most everyday beneficiary services, such as Medicare enrollment, card replacement, claims, and adjustments, are handled locally by Social Security Administration (SSA) offices. For more insights into the scope of Medicare and how its coverage works, you can also explore key Medicare facts and coverage information here.
CMS Regional Offices: Addresses, Emails, and Phone Numbers
For different states, the relevant contact point is one of the 10 regional CMS offices. However, these offices are designed for providers, large organizations, and complex or escalated beneficiary issues – not for everyday walk-ins. Still, if you have specialized inquiries or have been referred by an agent, you can contact the office assigned to your state. The centralized mailing address for all regions is:
- Centers for Medicare & Medicaid Services, Office of Program Operations and Local Engagement, 7500 Security Boulevard, Mail Stop DO-01-40, Baltimore, Maryland 21244-1850
Below is the full contact table for each region, including addresses, emails, and phone numbers. For the most up-to-date details, consult CMS.gov.
| Region | Location | States/Territories Served | Phone | |
|---|---|---|---|---|
| 1 | Boston, MA (John F. Kennedy Federal Building, 15 New Sudbury Street, Room 2325, Boston, MA 02203-0003) | CT, ME, MA, NH, RI, VT | ROBOSORA@cms.hhs.gov | (617) 565-1331 |
| 2 | New York, NY (26 Federal Plaza, 18th Floor, Room 710, New York, NY 10278-0063) | NJ, NY, Puerto Rico, Virgin Islands | RONYCORA@cms.hhs.gov | (212) 616-2500 |
| 3 | Philadelphia, PA (801 Market Street, Suite 9400, Philadelphia, PA 19107-3134) | DE, DC, MD, PA, VA, WV | ROPHIORA@cms.hhs.gov | (215) 861-4154 |
| 4 | Atlanta, GA (Atlanta Federal Center, 61 Forsyth Street, SW, Suite 4T20, Atlanta, GA 30303-8909) | AL, FL, GA, KY, MS, NC, SC, TN | ROATLORA@cms.hhs.gov | (404) 562-7347 |
| 5 | Chicago, IL (230 South Dearborn Street, Suite 3370, Chicago, IL 60604-1505) | IL, IN, MI, MN, OH, WI | ROCHIORA@cms.hhs.gov | (312) 353-2322 |
| 6 | Dallas, TX (1301 Young Street, Room 714, Dallas, TX 75202) | AR, LA, NM, OK, TX | RODALORA@cms.hhs.gov | (214) 767-6441 |
| 7 | Kansas City, MO (601 East 12th Street, Room 355, Kansas City, MO 64106-2808) | IA, KS, MO, NE | ROKCMORA@cms.hhs.gov | (816) 426-5033 |
| 8 | Denver, CO (1961 Stout Street, Room 08-148, Denver, CO 80202 or 80294) | CO, MT, ND, SD, UT, WY | RODENORA@cms.hhs.gov or ROEAORA@cms.hhs.gov | (303) 844-2111 |
| 9 | San Francisco, CA (90 7th Street, #5-300 (W), San Francisco, CA 94103-6706) | AZ, CA, HI, NV, Pacific Territories | ROSFOORA@cms.hhs.gov | (415) 744-3658 |
| 10 | Seattle, WA (701 Fifth Avenue, Suite 1600, Seattle, WA 98104) | AK, ID, OR, WA | ROSEA_ORA2@cms.hhs.gov | (206) 615-2399 |
Note: CMS regional office phone numbers occasionally vary by source, but the above listings reflect the latest available from CMS.gov resources.
Using Social Security Offices for Medicare Services
The Social Security Administration (SSA) is the primary in-person resource for most Medicare beneficiaries. Unlike CMS regional offices, SSA offices are widespread and provide direct customer service for a range of Medicare services, including:
- Applying for Medicare Parts A and B (see what documents you need here)
- Requesting a replacement Medicare card
- Checking the status of a Medicare claim (learn about Medicare claim numbers here)
- Applying for Extra Help or Medicare Savings Programs
To find your nearest SSA location, use the SSA Office Locator on ssa.gov/locator by entering your ZIP code. This is particularly helpful for rural residents or those who require face-to-face support. For questions about Medicare enrollment or changes in coverage, SSA offers a reliable and accessible solution. SSA staff can also direct you to other resources, such as changing Medicare Supplement plans or understanding coverage transitions.
Alternative Ways to Contact Medicare (Phone, Online, Mail)
By Phone
- 1-800-MEDICARE (1-800-633-4227): Available 24 hours a day, 7 days a week (TTY: 1-877-486-2048). This is the quickest solution for most beneficiary questions, including claims, coverage, and enrollment needs. Have your Medicare card or number ready when you call.
- CMS Headquarters: Toll-free at 877-267-2323 or local at 410-786-3000 (TTY options available). Designed mainly for complex cases or escalations.
Online Resources
- Medicare.gov: The official Medicare website features a robust set of tools, including a provider search, plan comparison, and a secure account login for managing your coverage and claims.
- SSA.gov: Apply for Medicare, check eligibility, and manage benefits through your personal my Social Security account.
By Mail
- All mail for Medicare inquiries should be sent to: Centers for Medicare & Medicaid Services, Office of Program Operations and Local Engagement, 7500 Security Boulevard, Mail Stop DO-01-40, Baltimore, Maryland 21244-1850.
In many cases, using these remote options is faster and more convenient than visiting a physical location. For issues like Medicare enrollment, card replacements, and plan searches, the online portals are especially effective. If you have concerns about durable medical equipment, like how to obtain a wheelchair through Medicare, you’ll find dedicated resources like Medicare wheelchair coverage guidance invaluable.
FAQs About Medicare Office Locations
- Are there Medicare offices in every city? No – only 10 regional CMS offices exist and serve entire multi-state regions. For direct, in-person help, rely on SSA office locations, widely available in communities across the US.
- Can I go to a CMS regional office for Medicare enrollment or card changes? Not typically. Regional offices don’t offer walk-in services for beneficiaries. SSA offices or 1-800-MEDICARE are the best contact points for most needs.
- I live in a rural area with no regional office nearby. What should I do? Use the SSA Office Locator to find the closest SSA office, or call 1-800-MEDICARE for assistance. Most issues can be resolved remotely.
- How up-to-date is the contact information? As of 2024, the information reflects CMS.gov listings, but always double-check on official websites as numbers may occasionally change.
- Do private Medicare Advantage/Part D/Medigap plans have office locations? These plans are administered by private insurers, not CMS or SSA. Contact your plan’s customer service directly for coverage questions.
Tips for Getting Fast Medicare Help
- Identify your region via the CMS regional office table above or the CMS website. Know which office supports your state if you need escalated service.
- Prioritize SSA offices for local, in-person help-use the SSA Office Locator and target the closest branch.
- Call 1-800-MEDICARE first. For questions about claims, claim numbers, and enrollment, the hotline often resolves issues faster than mail or in-person visits.
- Gather your personal information beforehand: Always have your Medicare card, claim number, and current address ready to expedite any inquiry.
- Don’t forget private insurers: For Medicare Advantage, Part D drug plans, or Medigap policies, reach out directly to your insurer for plan-specific help.
- For additional help with coverage options and eligibility, visit our resource on what you need to apply for Medicare and check updates on Medicare Supplement Plan changes.
If you are facing specific needs, such as learning how to obtain a wheelchair through Medicare, our in-depth guides walk you through step-by-step coverage, eligibility, and documentation.
